Migrant minors helpline
Welcome!
This is a free, multilingual telephone service, provided by Save the Children. It is aimed at migrant minors who have arrived in Italy, family members living in Italy or other countries, staff at reception facilities and communities, institutions, associations, and citizens.
Where are we?
If you need help and you are in Rome, Catania, Turin, or Milan, you can meet us. Come to the CivicoZero centers!
# | City | Directions | |
---|---|---|---|
1 | Rome | Directions | |
2 | Catania | Directions | |
3 | Turin | Directions | |
4 | Milan | Directions |
What is Civico Zero?
- A place to have fun and meet new friends.
Sports, art, culture, music, theater, and Italian courses. - Legal assistance.
One-on-one meetings with legal experts in your language. - Support for autonomy.
Information, advice, and job orientation: CV writing and interview practice.
The rights of migrant minors
You have the right to be safeguarded and protected from all forms of abuse, mistreatment, or exploitation!
We at Save the Children, and anyone working for us, must respect you and always act fairly towards you. If any of us fails to follow these rules and you need help, please contact:
National Safeguarding Officer of Save the Children
- Phone: +39 345 9544926
- Email if you are under 18: segnalazioni.csp@savethechildren.org
- Email if you are 18 or older: segnalazioni.pseah@savethechildren.org
For information in other languages, visit the Safeguarding Information page.
Helpful resources
Emergency
Ukraine Emergency
For information on Ukraine Emergency: 10 questions and answers:
Afghanistan Emergency
For information on Afghanistan Emergency:
- Guide to International Protection
- UNHCR Position on the Afghanistan Emergency
- MAE Response on Visas in Neighboring Countries
- Family Reunification