Migrant minors helpline

Welcome!

This is a free, multilingual telephone service, provided by Save the Children. It is aimed at migrant minors who have arrived in Italy, family members living in Italy or other countries, staff at reception facilities and communities, institutions, associations, and citizens.

Information and Guidance

If you need information, are looking for a place to stay, or don’t know where to go. Call us!

Legal Advice

If you want information about your rights in Italy and need a legal expert. We can support you!

Linguistic Support

You will always find a mediator listening who speaks your language. We can help you!

Where are we?

If you need help and you are in Rome, Catania, Turin, or Milan, you can meet us. Come to the CivicoZero centers!

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What is Civico Zero?

  • A place to have fun and meet new friends.
    Sports, art, culture, music, theater, and Italian courses.
  • Legal assistance.
    One-on-one meetings with legal experts in your language.
  • Support for autonomy.
    Information, advice, and job orientation: CV writing and interview practice.

The rights of migrant minors

You have the right to be safeguarded and protected from all forms of abuse, mistreatment, or exploitation!

We at Save the Children, and anyone working for us, must respect you and always act fairly towards you. If any of us fails to follow these rules and you need help, please contact:

National Safeguarding Officer of Save the Children

For information in other languages, visit the Safeguarding Information page.

Helpful resources

For passport application procedures:

Passport application guide

How to reach the embassies

Emergency

Ukraine Emergency
For information on Ukraine Emergency: 10 questions and answers:
 

View the PDF

Afghanistan Emergency
For information on Afghanistan Emergency: